Life's a miracle

M1 has surprised mi yet again yesterday with yet another knocking change to their plans. It used to be that only new subscribers can sign up for the new M1 student plan, but after my feedback a week or so back, they have decided to change the terms and conditions and allow everyone including existing subscribers to sign up!! To thank mi for my feedback, I was given 3 months free caller-id again!! You may be wondering why I am so excited about this plan. What is so special about it... Let's take a look:

• Free 150mins outgoing calls
• Free unlimited incoming calls
• Free WHOOPING 1000 sms... Best part is to ANYONE unlike other operators...
• Free 20 MMS per month for 2 months
• Free UNLIMITED outgoing calls to 3 M1 nos...
• All for just $25.20 per month

And I was further surprised when i was told I would be eligible for loyalty discount, a first in Singapore, for this free incoming plan. I would be given a rebate of $6.25 per month once my handset contract ends. Though it ceases if I purchase a handset, at least I get to enjoy rebates while having no contract, especially since I only intend to purchase handset when I ord dis coming november =) I would be given a handset voucher worth $100 as an alternative too, but doubt I'll be using it...

M1 will also be launching 3.5G by this year, far ahead of Singtel and Starhub. 3.5G has access speeds of up to 9 times faster than current 3G technology. Seems like I won't be upgrading my handset anytime soon too. Shall wait for 3.5G handsets, which will be coming by end of this year!! ^_^

I also received my bill yesterday. As usual, my usage didn't exceed. Sometimes I wonder where people hear the rumours of soaring high M1 bills from. None of my family members has experienced it, and so are the rest whom I know are using M1.

Actually this isn't the first time they have taken my feedback so seriously. About 2 years back, I feedback to them too to introduce a plan similar to Starhub's old MTV plan which provides 1000 sms and half-day free incoming. M1 took about 2 weeks to consider and eventually came up with that plan called Suntext. It was exactly the same package as Starhub's, but it was $9 cheaper. I was of course contacted to see if I am interested. I agreed to the plan immediately, and was awarded 3 months free caller-id too for my feedback. Overwhelmed and joyful was I at that time.

It's this dedication, with excellent customer service (the only operator which you don't have to hold on the phone for hours and can't reach a customer service officer) that has kept mi going on with M1. 1 life. Live it.